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Betting Rules
General betting conditions
By opening, accessing or using an account with Ricky Casino, you agree to follow these Betting Rules and any other terms that apply to the relevant service. If you do not understand a rule, you should avoid placing a bet until you have obtained clarification. Rules may differ between products, games, competitions, markets and promotional offers, so the rules displayed for a particular activity should always be checked before confirming a wager.
You must be legally permitted to use online gambling services in the location where you are present. You must also meet any applicable minimum age requirement. It is your responsibility to make sure that access to Ricky Casino is lawful for you. The site may restrict, suspend or refuse access where legal, regulatory, security or operational requirements apply.
- You must provide accurate, current and complete information when registering and when responding to account or verification requests.
- You may only use an account registered in your own name and must keep your login details confidential.
- You must not allow another person to use your account, place bets for you or access your payment methods.
- You must not use the site for unlawful activity, fraud, money laundering, bonus abuse, collusion or any other improper purpose.
- You must not use technical tools, automated systems, bots or other methods intended to interfere with the site or gain an unfair advantage.
- You should check all selections, stakes, odds and instructions carefully before submitting a bet.
Ricky Casino may carry out identity, age, source-of-funds or other verification checks where required or considered appropriate. Account activity, transactions or withdrawals may be delayed or restricted while checks are completed. A failure to provide requested information may affect access to the account or the processing of a transaction.
Account security
You are responsible for activity carried out through your account unless you have promptly notified Ricky Casino of suspected unauthorised access. If you believe that your password, device or account has been compromised, stop using the account and follow the available account security or support process. You should use a strong password, avoid sharing it and log out from shared or public devices.
Placing and accepting bets
A bet is generally treated as a request until it has been accepted and recorded by the system. A confirmation message, bet reference or entry in your account history may indicate that a bet has been accepted. A bet that is not recorded in your account history should not be assumed to have been placed. You should retain any confirmation information and check your account after placing a wager.
The amount shown before confirmation is the amount you choose to stake, subject to the applicable rules and any account restrictions. You should make sure that you have enough available balance and that the correct market, selection, odds, stake and bet type are displayed. Once accepted, a bet will normally be governed by the rules applying at the time of acceptance, unless a specific product rule says otherwise.
- Select the relevant sport, game, market or betting option.
- Review the available information, including the selection, price, stake and any conditions.
- Enter or choose your intended stake and check the total amount.
- Read any displayed market or promotion rules before continuing.
- Confirm the bet only after checking that all details are correct.
- Review the confirmation and account history to make sure the bet has been recorded.
Ricky Casino may refuse, limit, suspend, cancel or void a bet where this is permitted by the applicable rules. This may occur because of an obvious error, a technical problem, duplicate processing, an interrupted event, suspected manipulation, a market being offered incorrectly, a breach of account conditions or another legitimate operational or compliance reason. Where a bet is affected, the outcome will be determined under the relevant product rules.
Errors and technical interruptions
If a technical or display error affects odds, results, balances, markets or bet processing, the site may correct the error and take reasonable steps to restore the position that would have applied without the error. A displayed price, balance or result should not be relied on where it is clearly incorrect. You should not attempt to exploit an error, and any related activity may be reviewed.
Internet connections, devices, browsers and software can affect the timing or display of information. Ricky Casino is not responsible for a bet that was not received or accepted because of a connection failure, device issue or interruption outside its reasonable control. If you experience a problem, record the time, details and any available reference before contacting the relevant support channel.
Results, settlement and payments
Bets are settled using the official result or outcome applicable to the relevant sport, event, game or market. The settlement method may depend on the product rules, including rules about postponed or abandoned events, changed venues, participant withdrawals, dead heats, ties, interruptions, incomplete events and changes to official results. The rules shown for the specific market take priority where they provide more detailed instructions.
Where an official result is amended after settlement, Ricky Casino may review and adjust the settlement where permitted by the relevant rules. Results displayed on the site are provided for information and may be subject to confirmation. You should not assume that an unofficial result, live display or third-party report is final.
- A winning bet is settled according to the accepted odds, price or applicable game rules.
- A losing bet does not generate a return unless the relevant rules provide otherwise.
- A void or cancelled bet may be returned or removed from settlement according to the applicable product rules.
- Combination bets may be affected if one or more selections are void, cancelled or otherwise unable to be settled.
- Promotional bets, free bets or enhanced offers may have separate conditions that must be read before use.
- Taxes, fees, restrictions or payment requirements may apply under applicable law or the relevant account terms.
Any balance shown in an account is subject to verification, reconciliation and correction of errors. Payments and withdrawals may require the account holder to complete identity or security checks and may be returned, delayed or restricted where a payment method is not permitted, information is incomplete or compliance concerns arise. Withdrawals will generally be processed using an approved method and in accordance with the applicable account and payment rules.
You must not deposit or withdraw funds on behalf of another person. Payment methods should be held in your own name unless an alternative arrangement has been expressly approved. Ricky Casino may review transactions and retain or restrict funds where this is necessary to investigate suspected fraud, unlawful activity, a breach of these rules or a legal obligation.
Disputes, changes and responsible betting
Questions and disputes
If you believe that a bet, result, balance or transaction has been recorded incorrectly, review your account history and raise the issue through the available support channel. Include the relevant bet reference, date, time, market, stake and a clear description of the concern. Do not send passwords or unnecessary sensitive information. Disputes are reviewed against account records, system information, the applicable rules and any official result or source used for settlement.
A complaint should be made as soon as reasonably possible after the issue becomes known. While a matter is under review, related account activity may be restricted where necessary. The review outcome may include confirmation of the original settlement, correction of an error, cancellation or voiding of a bet, or another action allowed under the applicable rules.
Changes to these rules
Ricky Casino may update these Betting Rules when services, products, laws, regulatory expectations or operating processes change. The current version published on the site applies from the stated effective date or, where no date is shown, from publication. You should check the rules regularly, particularly before placing a bet. Changes will not remove rights or protections that cannot lawfully be excluded.
Responsible gambling
Gambling should be treated as entertainment, not as a way to make money or recover losses. Set a budget and time limit before you play, never wager money needed for everyday expenses and do not chase losses. Take regular breaks and avoid gambling when you are upset, tired, under the influence of alcohol or drugs, or feeling pressured to continue.
- Set personal deposit, spend or session limits where available.
- Keep track of your activity and review your account history.
- Use time-outs or self-exclusion tools if gambling is becoming difficult to control.
- Ask for help from a suitable gambling support service if you are concerned about your behaviour.
- If someone else may be using your account, secure it and seek assistance promptly.
For players in Australia, independent gambling support is available through appropriate state or territory services and recognised support organisations. If gambling is causing financial, relationship, work or emotional problems, seek help early. Using the site means that you accept responsibility for following these rules and for making informed, lawful and responsible decisions about your play.