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Responsible Gaming
Gamble responsibly
Gambling can be enjoyable when it remains within your personal limits. However, outcomes are determined by chance, and there is no guaranteed strategy for winning. Previous results do not affect future results, and a win is never owed because you have experienced losses. Always make decisions based on what you can comfortably afford, rather than on the hope of recovering money already spent.
Before you begin, decide how much time and money you are prepared to spend. Consider these amounts entertainment costs, similar to other leisure activities. Once your planned limit has been reached, stop playing. Do not increase your budget because you are losing, and do not continue playing to chase a win. If gambling stops feeling enjoyable or becomes difficult to control, take a break and seek support.
- Only gamble with money available after essential expenses, savings and financial commitments have been covered.
- Set a spending limit and a time limit before you start playing.
- Keep gambling separate from household bills, borrowed money and credit used for necessities.
- Avoid gambling when you are upset, stressed, tired or affected by alcohol or other substances.
- Take regular breaks and make time for work, family, friends, hobbies and other activities.
- Never borrow money, sell belongings or use another person's account to continue gambling.
- Do not rely on gambling to improve your financial position or resolve personal problems.
Ricky Casino may provide account tools that can help you manage your play. Depending on availability and applicable requirements, these may include deposit limits, loss or spending limits, session reminders, time-outs and account closure or self-exclusion options. Limits are designed to support your decisions, but they are not a substitute for personal responsibility or professional advice.
Tools for managing your play
Use responsible gaming settings before you play, or as soon as you feel that your gambling needs more structure. A limit can help you plan your activity and create a clear point at which to stop. You should choose limits that reflect your income, expenses and personal circumstances. A limit that is too high may not provide meaningful protection.
Deposit and spending limits
Where available, you may be able to set a maximum amount for deposits or gambling spend over a selected period. Review the limit carefully before confirming it. Changes that reduce a limit should generally support safer play, while a request to increase a limit may be subject to a delay or additional checks. Do not assume that a limit replaces a household budget; keep a separate record of your essential financial commitments.
Time-outs and breaks
A time-out can prevent access to gambling for a selected period and may be useful if you need space to reassess your habits. During a break, avoid opening another account or using a different service to continue gambling. A break works best when combined with practical steps, such as removing gambling applications, avoiding gambling-related advertising and telling someone you trust.
Self-exclusion and account closure
If gambling is causing harm or you feel unable to control it, consider self-exclusion or account closure. These options are intended to prevent you from using the relevant gambling account for the selected period or until the applicable process is completed. Self-exclusion should be taken seriously. Do not attempt to bypass it, create another account or ask someone else to gamble on your behalf.
To request a limit, time-out, self-exclusion or account closure, use the responsible gaming or account support process made available on the website. If you are unsure which option is appropriate, ask the support team for general guidance. We will handle requests in line with applicable requirements and the site's account procedures.
Recognising gambling harm
Gambling harm can develop gradually and may affect finances, relationships, work, study, physical health and emotional wellbeing. A person does not need to gamble every day to experience a problem. If gambling is becoming difficult to manage, taking action early can help prevent further harm.
Possible warning signs include:
- Spending more time or money gambling than you intended.
- Trying to win back losses by gambling more often or with larger amounts.
- Hiding gambling activity, losses or account information from family and friends.
- Borrowing money, missing payments or using funds intended for essentials.
- Feeling restless, irritable or anxious when trying to stop or reduce gambling.
- Neglecting work, study, relationships or everyday responsibilities.
- Thinking about gambling frequently or finding it difficult to focus on other things.
- Gambling to escape stress, loneliness, sadness or other difficult feelings.
- Breaking promises to yourself or others about how much you will gamble.
- Feeling guilt, shame, hopelessness or distress because of gambling.
If any of these signs apply to you, stop gambling and speak with someone you trust. You can also seek confidential help from a gambling support service, counsellor, financial counsellor or health professional in Australia. You do not need to wait until the situation becomes severe, and you do not need to deal with it alone.
If gambling has contributed to immediate financial, emotional or personal danger, seek urgent assistance from appropriate emergency or crisis services. If you are concerned that you may harm yourself or someone else, contact emergency support in your area immediately.
Our commitment and your responsibilities
Ricky Casino aims to provide clear responsible gaming information and to make relevant account management options available where required. We may monitor account activity for signs of potentially harmful play and may contact a player when intervention or additional information appears appropriate. Any action taken will be handled according to applicable laws, regulatory requirements and our account terms.
Responsible gaming is a shared responsibility. You must provide accurate information, use your own account, protect your login details and comply with age and identity requirements. You should never allow another person to use your account, and you should not gamble on behalf of anyone else. Gambling is not suitable for minors, and adults must take reasonable steps to prevent children from accessing gambling accounts, devices and payment methods.
Keep your personal and financial information secure, use appropriate device controls and sign out when you finish. If you share a device, take extra care to prevent unauthorised access. Review your activity regularly and contact the available support channel if you identify an error, an account security concern or activity that you do not recognise.
Information on this page is general in nature and is not financial, legal or medical advice. Responsible gaming tools cannot guarantee that gambling-related harm will not occur. If you are worried about your gambling, or someone else's gambling, obtain independent professional support as soon as possible. Australian players should also make sure they understand and follow all applicable age, location and gambling requirements before using an online gambling service.