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Privacy Policy
Information we collect
Ricky Casino may collect information directly from players, automatically through website use, and from service providers or verification sources where this is permitted. The information collected depends on the services used, the account settings selected and the checks that are required before or during play. We seek to collect information that is reasonably relevant to operating the account, providing support, meeting legal responsibilities and maintaining a secure gambling environment.
Account and contact details
When a player registers or updates an account, we may handle details such as their name, date of birth, residential information, email address, username, account preferences and other information needed to provide the service. We may also keep records of communications with support, including questions, requests, complaints and information supplied by the player when resolving an issue.
Identity and verification information
Online gambling services commonly need to confirm a player's identity, age, location and eligibility. For this purpose, Ricky Casino may handle verification documents and related information, such as identification details, documents supplied by a player, verification results and records of checks. Additional information may be requested where it is reasonably necessary to prevent account misuse, fraud, money laundering or other unlawful activity.
Payment and transaction records
We may handle information about deposits, withdrawals, wagers, account balances, payment methods and transaction history. Payment information may be processed by payment providers, and Ricky Casino may receive confirmation, status and limited details needed to reconcile transactions and provide account services. We do not use payment information for purposes unrelated to operating the account, processing transactions, preventing fraud or meeting applicable obligations.
Technical, device and usage information
When a player visits or uses the website, we may collect technical information such as an IP address, browser type, operating system, device identifiers, language settings, approximate location, pages viewed, session information and actions taken on the website. This information may help us understand how the website is used, keep services working, identify unusual activity and improve security and performance.
How we use information
Personal information is used for purposes connected with providing a safe, reliable and compliant online gambling service. The purposes may include the following:
- Creating, maintaining and administering a player account.
- Providing access to games, account features and other requested services.
- Processing deposits, withdrawals, payments, account adjustments and transaction enquiries.
- Confirming identity, age, location and account ownership.
- Carrying out security, anti-fraud, anti-money-laundering and responsible gambling checks.
- Detecting, investigating and preventing suspicious, prohibited or unlawful activity.
- Responding to support requests, complaints, privacy enquiries and other communications.
- Maintaining, testing, troubleshooting and improving the website, systems and user experience.
- Sending service messages about accounts, transactions, security, changes or other necessary matters.
- Sending marketing communications where a player has provided consent or where otherwise permitted, subject to available preferences and choices.
- Meeting record-keeping, reporting and other legal or regulatory obligations.
- Protecting the rights, property, safety and security of players, the website and relevant service providers.
We may combine information from different parts of the service when this is reasonably necessary for these purposes. For example, account, transaction and technical information may be considered together to confirm that activity is authorised and to identify possible security risks. We do not intend to use personal information in a way that is incompatible with the purpose for which it was collected, unless a permitted reason applies or the player is informed where appropriate.
Service providers and information sharing
Some functions may be carried out by trusted service providers, such as payment processors, identity and verification providers, hosting and technology providers, customer support services, security specialists and analytics providers. These providers may access information only as needed to perform their services and are expected to handle it securely and appropriately.
Information may also be disclosed where reasonably necessary to comply with a legal request, support an investigation, protect a person from harm, prevent fraud or protect the security of the service. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate safeguards.
Cookies, security and retention
Cookies and similar technologies
Ricky Casino may use cookies and similar technologies to keep players signed in, remember settings, support website functions, measure performance, understand usage and help detect suspicious activity. Some cookies are necessary for the website to operate, while others support analytics, preferences or communications. Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect the availability or performance of some website features.
Security safeguards
We use reasonable administrative, technical and organisational measures to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure systems and staff or provider procedures. No website, device or method of online transmission can be guaranteed to be completely secure. Players should use strong, unique account credentials, keep them confidential and contact support promptly if they suspect unauthorised access.
Retention of information
Personal information is retained for as long as reasonably necessary for the purposes described in this Privacy Policy, including account administration, support, security, dispute resolution and business records. Some records must be kept for a period required by law even after an account is closed. When information is no longer needed, it may be securely deleted, anonymised or otherwise disposed of, subject to technical, legal and operational requirements.
International handling
Depending on the technology and providers used to operate the website, personal information may be stored or accessed in Australia or another country. Where information is handled across borders, reasonable steps are taken to support appropriate security and privacy protections. By using the service, players understand that service providers involved in operating the website may process information in the locations where they provide their services.
Your privacy rights and enquiries
Players may have rights in relation to the personal information held about them. Depending on the circumstances, a player may ask to access information, request correction of information that is inaccurate or incomplete, ask for deletion of information that no longer needs to be retained, or withdraw consent to marketing communications. These rights may be subject to legal, security, record-keeping and other permitted limitations.
How to exercise your rights
To make a privacy request, contact support@ricky-casino.fun and clearly describe what you are asking for. You may request access to your personal information, correction of inaccurate information, deletion of your data where deletion is permitted, or withdrawal of consent to marketing. A request may need to include enough information for us to identify the relevant account and protect it from unauthorised requests. We may ask for reasonable verification before providing information or making changes.
- Access: ask what personal information is held about you and, where appropriate, request a copy or an explanation of how it is used.
- Correction: tell us which information is incorrect, incomplete or out of date and provide the correct details where necessary.
- Deletion: ask for your personal information to be deleted where it is no longer required and no legal, security or operational reason requires its retention.
- Marketing consent: withdraw consent to marketing communications at any time by contacting support@ricky-casino.fun or using an available unsubscribe or preference control.
Withdrawing marketing consent does not affect service messages that are necessary for account administration, security, transactions or other operational purposes. Closing an account also does not automatically require every record to be removed, because some information may need to be retained for legal, fraud prevention, dispute resolution or other legitimate purposes.
Updates to this Privacy Policy
This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, privacy practices or applicable requirements. The current version will be made available on the website. Players should review it periodically, particularly before continuing to use the service after a material update. If a change requires notice or consent, appropriate steps will be taken where applicable.